Privacy Policy
We at, Keeline Appliances Private Limited, are appreciative of your faith in us. We demand the highest standards for safe transactions and the privacy of consumer information because of this. To find out more about how we collect and share information, please read the following statement.
We reserve the right to make changes to our privacy statement at any time. Please periodically review this policy to ensure that you are informed of any changes.
You accept responsibility for adhering to the terms and conditions of this Privacy Policy by using this Platform. It is necessary to agree to the terms and conditions of this privacy policy in order to use or access our platform.
You explicitly agree to our use and dissemination of your personal information in accordance with this Privacy Policy by simply using the Platform.
- COLLECTION OF YOUR INFORMATION
We gather and save your information that you occasionally supply when using our platform. You can generally use the Platform without disclosing any personal information about yourself or identifying yourself to us. You are no longer anonymous to us after you provide us with your personal information. Whenever feasible, we make it clear which fields are necessary and which are not. You can always elect not to use a specific service, product, or feature on the Platform in order to withhold information.
We have the ability to monitor your purchasing habits, preferences, and any other data you voluntarily enter on our platform. In order to better understand, safeguard, and assist our users, we utilise this data for internal research on the demographics, interests, and behaviour of our users. A combined analysis and compilation of this data is done. This data could include your IP address, your computer browser information, the URL you just came from (and whether it is on our platform or not), and the URL you go to next (also on our platform or not).
When you create an account or conduct business with us, we gather personal information from you, including your name, phone number, email address, delivery address, credit card or debit card information, and other payment instrument details. While you are not required to register in order to access certain areas of our platform, doing so is necessary in order to place orders and use our online services and content.
We do send you offers based on your interests and past orders using the contact information you have provided.
We will gather the data you give us if you choose to send feedback, post messages in our message boards, chat rooms, or other message sections, or if you use voice commands to shop on the Platform. We keep this data for as long as is required by law to settle disputes, offer customer service, and fix issues.
We may gather personal correspondence, emails, and letters that you send us, as well as correspondence from other users or third parties regarding your postings or actions on the Platform, into a file that is unique to you.
Your information about your transactions on the Platform and the platforms of our third-party business partners will also be gathered by us. You will be subject to the privacy policies of any third-party business partner that obtains your personal information directly from you. We ask that you review the privacy policies of any third-party business partners before providing any information, as Keeline is not liable for the content or privacy practices of such partners.
On the Platform, Keeline has integrated a number of other business partners. You will be redirected to Third Party Partners' websites or applications if you use their products or services. The websites or applications you access will be determined by your Platform login credentials, which will be used to obtain your consent before sharing any further data. We ask that you review the privacy policies of Third Party Partners before providing any information, as Keeline cannot be held accountable for the content or privacy practices of these partners.
- USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
To deliver the goods and services you've requested, we use the personal information you supply. If we use your personal data for marketing purposes, you will have the option to refuse such usage. We use your personal information to help sellers and business partners handle and fulfil orders, improve the customer experience, settle disputes, troubleshoot issues, measure consumer interest in our offerings, collect money, notify you about offers, products, services, and updates both online and offline, customise and improve your experience, detect and protect us against fraud, error, and other illegal activity, enforce our terms and conditions, and in other ways that are specified to you at the time of information collection.
We will be able to access your device information, contacts in your directory, SMS, and location with your permission. In order to (i) check your eligibility for certain products and services, such as credit and payment products; (ii) issue a GST invoice for the goods and services you have purchased for your business requirements; and (iii) improve your experience on the Platform and give you access to the goods and services being offered by us, sellers, affiliates, or lending partners, we may also ask for your PAN, GST Number, government-issued ID cards or number, and Know-Your-Customer (KYC) details. You acknowledge that failure to give us with consent may have an impact on your ability to use these goods and services.We and our affiliates gather and examine demographic and profile data about our users' activities on our Platform in an endeavour to continuously enhance our offerings of goods and services. In order to manage our Platform and assist in troubleshooting server issues, we collect and utilise your IP address. In addition to being used to identify you, your IP address is also used to collect general demographic data.
Occasionally, we may invite you to take part in voluntary surveys that are run by us or by a different market research company. Your personal information, contact details, date of birth, demographic data (such as zip code, age, or income level), characteristics like your hobbies, details about your home or way of life, past or present purchases, and any other information you feel inclined to share may be requested in these surveys.
Participation in the surveys would only be voluntary and could involve the acquisition of voice data or video recordings. We use this information to customise your experience on our platform by showing you material based on your preferences and suggesting content we think you might find interesting.
- COOKIES
On some pages of the Platform, we employ data collecting tools called "cookies" to track the performance of our promotions, evaluate the user experience on our website, and foster safety and trust. "Cookies" are little files that are stored on your computer's hard disc to help us provide our services. Your personal information is not stored in cookies. We make some functions available only when a "cookie" is used. Additionally, you can enter your password fewer frequently during a session thanks to our use of cookies. Additionally, cookies enable us to deliver content that is specific to your interests. The majority of cookies are classified as "session cookies," which means that when a session ends, your computer automatically removes them.If your browser allows, you can always refuse or remove our cookies, but doing so might prevent you from using some features of the Platform and force you to input your password more frequently when using it. Furthermore, you can come across "cookies" or comparable items on specific Platform pages that are added by outside parties. Third parties' usage of cookies is outside of our control.
We store cookies on the hard drive of your computer, both temporary and permanent.
- SHARING OF PERSONAL INFORMATION
In order to provide the goods and services that our affiliates and other corporate entities offer, including the deferred payment alternatives provided by its lending partners, we might exchange personal information with them. Unless you specifically opt out, these companies and affiliates may share this information with other third parties, business partners, and affiliates in order to provide you with their products and services. As a result of this sharing, they may also market to you.
We might give your personal information to outside parties, like vendors and business associates. In order for us to give you access to our products and services, fulfil your orders, improve your experience, get your feedback on products, collect money from you, abide by the law, carry out market research or surveys, uphold our terms of use, support our marketing and advertising efforts, analyse data, help with customer service, and prevent, detect, mitigate, and look into fraudulent or illegal activities related to our product and services, we may need to disclose this information.
Without your express cooperation, we do not give your personal information to outside parties for their marketing and advertising needs.
If compelled by law or in the good faith assumption that such disclosure is reasonably necessary to answer subpoenas, court orders, or another legal process, we may release personal information. In the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; address claims that an advertisement, posting, or other content violates the rights of a third party; or safeguard the rights, property, or personal safety of our users or the public at large, we may disclose personal information to law enforcement agencies, third party rights owners, or others.
- LINKS TO OTHER SITES
Links to other websites or applications that might gather personal data about you might be available on our platform. We take no responsibility for the content or privacy policies of those websites that we link to.
- SECURITY PRECAUTIONS
To protect your information, we keep appropriate physical, technological, and administrative safeguards in place. We provide you with the usage of a secure server whenever you access your account details. Once in our hands, we make sure to follow our security protocols to prevent unwanted access to your information. Although data transmission via the internet and the World Wide Web cannot always be guaranteed to be totally safe, users of the Platform acknowledge and agree to the inherent security implications of doing so. As a result, there will always be some inherent risks associated with using the Platform. It is the responsibility of users to safeguard their account's login and password records.
- CHOICE/OPT-OUT
After creating an account with us, we give every user the option to choose not to receive non-essential (promotional, marketing-related) emails.
- ADVERTISEMENTS ON PLATFORM
When you visit our Platform, advertisements from third-party firms are served to you. These businesses may use data about your visits to this and other websites (but not your name, address, phone number, or email address) to show you adverts for products and services that you might find interesting.
- CHILDREN INFORMATION
Only those who are able to make a legally binding contract under the Indian Contract Act, 1872, are permitted to use our platform. We do not intentionally solicit or collect personal information from children under the age of 18. You must use the Platform, application, and services under the supervision of your parent(s), legal guardian(s), or other responsible adult if you are under the age of eighteen.
- DATA RETENTION
We only keep your personal information for as long as is necessary to fulfil the reason it was collected or as long as is mandated by any applicable legislation, in compliance with the applicable laws. However, if we think it would be important to stop fraud or potential abuse, if it's mandated by law, or if it serves other justifiable purposes, we might keep your personal information. We might save your data for future analysis and research in an anonymised format.
- YOUR CONSENT
You agree that your information (including sensitive personal information) may be collected, used, stored, disclosed, and processed in other ways on our platform in compliance with this privacy policy by using our platform or by submitting your information. You represent that you have the right to provide to us any personal information about other persons and that you give us permission to use the information in line with this privacy policy. You give us (as well as our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) permission to contact you via SMS, instant messaging apps, call, and/or email for the purposes listed in this agreement when you provide your personal information over the Platform or any partner platforms or establishments.
- CHANGES TO THIS PRIVACY POLICY
Please routinely review our privacy statement for updates. This Privacy Policy might be updated to reflect modifications to our information practices. If there are any substantial changes, we will notify you by email, by posting the date of our most recent policy update, or by posting a notice on our Platform if applicable laws demand it.
- QUERIES
If you have a query, issue, concern, or complaint in relation to the collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided below:
Contact No: 8008102238
Email: service@keelineindia.com
Address: Plot No. 11, H.No. 5-33/23, Kukatpally Industrial Estate, Prasanthi Nagar, Hyderabad - 500072, Telangana, INDIA